Have a question?

• If you are on a contract membership, please ensure you have made 12 full payments before you request a cancellation.

• You are required to give 30 days notice from your payment date.

• No refunds are given on any unused membership.

• Cancellations cannot be backdated.

• Do not cancel your Direct Debit.

• This form does not constitute an official cancellation until it has been confirmed by KAL.

• Any period of freezing does not count towards your minimum contractual period.

• You are permitted to freeze for a minimum of 1 month to a maximum of 3 months in a 12 month period (Jan-Dec).

• Annual memberships can only be frozen from your expiry date ie if your membership expires 18th Jan you can freeze from 18th of the month.

• Freezing is only applicable for Fitness memberships (Junior swimming lessons, Tennis and Golf memberships cannot be frozen).

• Freezing is only permitted for full months.

• We require 30 days notice to freeze.

• Your Direct Debit must remain live - please do not cancel your Direct Debit.

• This form does not constitute an official freeze until it has been confirmed by KAL.

Most of your questions can be answered via our FAQ's, please check them out before contacting us. 

We welcome any feedback, please let us know when we have done well or where we can improve.

Click here to find KAL's Complaints, Comments and Compliments Policy