Frequently Asked Questions

General Swimming

Do you allow face masks, snorkels and other training aids?
While the use of these items may help a customer train, they can also be a hazard to other swimmers. Therefore we do not allow  any training aids such as hand paddles, fins, snorkels and face masks.
Only standard goggles are allowed.
Do I have be a KAL member to attend a public swim?

No. If you are not a member you can turn up at the site and pay for a session. However, please be aware that we have limited capacity for some activities and you will only be allowed entry if we have space.
If you wish to be able to book in advance you will be required to have a valid KAL Flexi Card or membership.

How do I make a swimming booking?

We have created a short video showing you how easy it is to make a booking. Please be aware you do not need to select anything when you make a booking & any bookings that are charged are non-refundable.

If you wish to make a booking for the Family we have created a short video showing you how to book a swim sessions via the app.

What public swimming sessions can children attend?

Public Swims and Splash and Play sessions are available for all children and Mini Splash & Play sessions are available for children under 5 years old. All children under 8 years old must be accompanied by an adult as per pool admission ratios.

Can I come with my family to a length swim?

Our length swims are available for anyone that can continuously swim. Children must be over 16 years and be competent swimmers (be able to swim two lengths unaided without stopping). If a swimmer is under the age of 16, they must be accompanied in the session by an adult. KAL also provides public swims for families to attend.

What is the criteria for attending a length swim?

Our length swims are available for anyone that can continuously swim. Children must be over 16 years and be competent swimmers (be able to swim two lengths unaided without stopping). If a swimmer is under the age of 16, they must be accompanied in the session by an adult.

Do you offer a baby rate?

Babies should be booked in under ‘juniors’ & that rate will apply.

What are the pool ratios for parents bringing children to public swimming?

Please refer to our Admission Policy

What temperature are the pools kept at?

The pool temperature is kept between 28-31 degrees

Are there separate male and female changing areas and individual shower cubicles?
Members’ changing rooms are for members only and have individual shower cubicles.

Have any more questions?