While the use of these items may help a customer train, they can also be a hazard to other swimmers. Therefore we do not allow any training aids such as hand paddles, fins, snorkels and face masks.
Only standard goggles are allowed.
Do you allow face masks, snorkels and other training aids?
How do I sign up to swimming lessons?
Please complete a Swim Lesson Enquiry Form and a member of the team will send you our current availability.
Swim Lesson Enquiry Form
Do you have a waiting list for junior swimming lessons ?
We do not have any waiting lists, but you are welcome to email our customer service team on contact.centre@kal.org.uk for an updated availability list.
Can you book more than one swimming lesson a week?
With limited places available, KAL is currently only allowing swimmers to attend one adult learn to swim session per week to allow all swimmers the opportunity to learn.
How much are Junior Swimming Lessons & how do I pay for them?
Junior swimming lessons are £27.00 per month payable by Direct Debit, membership start on the day we take out a membership. We do not offer a delayed start date.
How long do Junior swimming lessons last?
Swimming lessons typically last for 30 minutes however some will vary depending on the stage of the swimmer.
What do I need for my first swimming lesson?
All you need to bring for your first lesson is a swimming costume and towel. You might also want to bring goggles if you need them!
Does my child get a membership card?
Yes, your child does get a membership card which can be collected from any KAL centre on their first visit.
Can I attend a lesson with my child?
We allow one parent/guardian per child to accompany them to their lesson.
Can I freeze my child’s lessons?
No, swimming lessons cannot be frozen as they can be cancelled at any time with just 30 days’ notice.
Wearing Goggles in Swimming Lessons
Confused over whether your child should be wearing goggles in swimming lessons?
Find out more
How can I track my child’s progress?
Your can track your child’s progress via their home portal.
How do I log into the home portal?
For help on getting registered with Home Portal and moving using the Home Portal visit our Home Portal page.
Home Portal
Why hasn’t my child’s home portal been updated?
Sometimes it can take a few days for the instructor to update your child’s record. However, if something doesn’t seem correct to you or it has not updated for several weeks, please speak with your instructor.
How are payments on swimming lessons worked out?
KAL calculate the yearly cost of a membership on access to instructor led lessons based on 48 lessons taking place in a 52-week period. If KAL do not provide 48 lessons in a 52-week period, we will refund 1/48th of the yearly cost of your membership for each lesson that we do not provide. KAL automatically calculate this in January each year and we will inform you of any credit due.
What happens if I am running late for a lesson?
Unfortunately, we do not permit late entry to our swimming lessons. Whilst we appreciate this can be upsetting for you and your child, lateness causes disruption for the whole class. It can also distract the teacher from being able to deliver from the plan they are working on, and your child would not complete the required warm up, which prepares both the body and mind for the lesson
KAL’s lateness policy is:
1. Swimmers must be on poolside for the start time of their lesson.
If a swimmer arrives at the facility late for the lesson, they
are not able to attend their lesson and will not be permitted to
the changing area.
2. Customers should aim to arrive in plenty of time, check in by
swiping your child’s membership card and giving their lesson time
at reception before heading to the changing rooms. As a minimum,
please ensure you arrive at least 5 minutes before the start of
the lesson to avoid being denied entry to the pool.
3. KAL also suggest your child arrives swim ready, where possible, to
reduce time in the changing areas prior to the lesson commencing.
4. Centre staff are not permitted to allow entry to the centre if
your child is late to their lesson.
Do swimming lessons run on Bank Holidays?
No, swimming lessons don’t run on bank holidays
Do swimming lessons take part during the school holidays?
KAL swimming lessons continue throughout school holidays. If there is a change, such as over the Christmas period, we will notify you nearer the time.
Can I change the time of my child’s class?
Yes, as long as space exists at the time that you would like to move to. As 30 days’ notice is required for any changes, please email contact.centre@kal.org.uk to give notice and then we kindly ask that you check the availability after the 30 day notice period.
Once you have found a suitable class after this date, please reply to this email with your choice, and our team will arrange the move for you.
How do I book free public swimming for my child?
Please log into the app with your child member ID and you can then book free Public swimming sessions.
What do I do if my child cannot attend their lesson, for instance, because they’re unwell?
We understand that children cannot always come to their weekly lessons, for a range of reasons, so you do not need to let us know each time. If they are missing six or more lessons in a row then please try to let us know and we can make a note. As long as your Direct Debit remains in place, this will secure the swimming place for your child.
There has been an issue with the payment on my child’s swimming lesson what shall I do?
Please ensure the issue is rectified prior to attending a lesson. Please call KAL Customer Service on 01484766131 option 5.
How do I cancel my child’s swimming lessons?
We are sorry to hear this, all members are required to give 30 days notice to cancel.
Please complete a Cancellation Form with the child’s details.
Cancellation Form
Why do the swimming instructors change?
We have many different, qualified swimming instructors within KAL and during the year we do experience instructor illness or have instructors on annual leave, etc. KAL will always strive to provide consistency and high-quality swimming lessons for all. For KAL to deliver high standard swimming lessons we do aim to get every lesson covered whenever we can.
