Do contract memberships have a 14 day cooling off period?

Yes If you have joined at home on a 12 payment contract membership in accordance with the Consumer Contracts Regulations 2013 you are entitled to cancel your contract within 14 days of joining.

However, if you cancel during this period, you will be required to pay for any usage during this period, to calculate this we use the £15 guest fee rate for each visit.

If you wish to cancel email: contact.centre@kal.org.uk, or complete the cancellation form within 14 days of entering into the membership contract stating your decision to cancel.

Please do not cancel your Direct Debit until we have confirmed your cancellation via email, as this could affect your access to the centre or result in additional fees.