KAL Customer Satisfaction Survey 2026

89% of you also feel you have achieved your goals since attending a KAL centre. The overwhelming majority of customers said that using a KAL centre makes them feel healthier, happier, more confident and improves their quality of life.

“Being able to use the leisure centre has had a big impact on my happiness and fitness.”

“Wonderful staff made me feel very comfortable.”

“I rely on Scissett sports centre being there, it really does help me with my fitness which in turn makes me feel better mentally.”

“Coming to Spen is the best thing I have done in years.”

We’ve also read your comments and made improvements, including:

Poolside Music – We are reviewing the background music provision across our facilities, including swimming areas to provide a more consistent experience.

Value for Money – We regularly monitor our prices to ensure our products continue to offer great value. Every penny we make, we reinvest to enhance the customer experience.

Difficulty booking some classes – We see strong demand for some of our most popular classes and we continually review Group Exercise programming, space allocation and add classes where possible.

Centre Standards–Following a number of comments, we have introduced new cleaning products, scheduled deep cleans, and reinforced standards, including new footwear policies in our pool changing rooms.

– Face to face​
– Net Promoter Score emails​
– The Website contact us form

Thank you for helping us to continually improve KAL centres and the services we deliver!