Participation in KAL’s exercise referral schemes are subject to the following terms and conditions;

1. Customers can access each of KAL’s exercise referral schemes once only.

2. Customers must meet one or more of specified eligibility criteria to be accepted onto an exercise referral scheme.

3. Referrals received for Fitness for Health and Live Well will expire after 6 months of referral date, after this point, a new referral would be required from a healthcare professional.

4. Participants may re-schedule 1 to 1 appointments once, following second cancellation, you will be discharged from the service.

5. An exercise referral scheme must be paid for in advance, in full or on a monthly basis. Should your fee remain unpaid, you will be denied access onto the scheme, and you will be unable to access KAL facilities, until you have made a further payment.

6. Exercise referral schemes are for continuous, fixed periods of time and ongoing bookings for each referral scheme are agreed in advance. Any non-attendances to bookings within this period will not be credited.

7. For non-attendances due to extenuating circumstances or cancellations at short notice (12 hours or less), alternative sessions are only available at KAL’s discretion.

8. Following sign up for one of KAL’s exercise referral schemes, if a user does not attend the dedicated weekly sessions for 5 consecutive weeks, participation on the scheme and associated usage of KAL facilities will be cancelled.

9. Acceptance of re-referrals are at KAL’s sole discretion. Re-referrals will be considered where a referral is for a new condition (which is covered by the eligibility criteria), a significant period of time has passed, and KAL feel the re-referral would be beneficial.

10. Access to KAL’s exercise referral schemes and associated facility usage is subject to KAL’s normal centre terms and conditions, customer guidance and payment of appropriate exercise referral scheme fee.

11. Acceptance onto and continued participation on KAL’s exercise referral programmes is entirely at KAL’s discretion.

12. Once an exercise referral scheme has been paid for, no refunds can be offered.

13. Should a user not attend agreed weekly sessions for 5 consecutive weeks, access to the scheme and associated KAL facility access will be withdrawn. No refunds will be given in these circumstances.