Please ensure that when you are attending the centre, that you swipe your card at any of our check in points.

One swipe at any checkpoint will register you as attending for the next three hours. Even if the gate is open or broken you must ensure a member of the team swipes you in. 

Here is a reminder of the guidelines:

• Please ensure you swipe your card even if the barrier is open.
• If you have two activities booked, one scan of your card upon entry will be enough to mark your attendance for the next three hours.
• If you are unable to attend a pre-booked session, please cancel with as much notice as possible (at least 24 hours) to allow another customer to take your place. Here is a handy video which shows you how you can cancel a booking.
• If the barrier is not working, please ensure our reception manually mark you as attended.
• Please only book sessions you know you can attend and do not book conflicting sessions. If you book conflicting classes (i.e., two sessions occurring at the same time), only one will show as attended.
• You must swipe in by the session start time for it to register your attendance.
• If you book a session after you have swiped in you will need to re-swipe for this session to show as attended.
• If you have forgotten your card the system will not record you as attending any booked sessions.
• Please be aware if you forget your card, any sessions attended for that visit will not show as attended as your card has not been swiped it. It is therefore important to bring your card on every visit.

Please be aware if you book a class after you have swiped into a centre, your attendance will not be registered for that class you will need to re-swipe in.

• Additionally for Junior members:
• Back-to-back sessions are not permitted.
• You are only allowed to book one session per day.

The easiest way to check, change or cancel a booking whilst on the go is via our free app. Download it using this link

Regretfully, members who have breached the booking guidelines by missing five or more sessions will have their booking privileges removed for the period of one month. Future bookings will also be cancelled and booking privileges will automatically be reinstated after one month. Members can still attend sessions by checking availability on the day of the session at reception; however, cannot book in advance.