We know many people like to take pictures when they use our centres and where we can we are happy to allow this. We do, however, have a responsibility to safeguard visitors who may be at risk of harm and to protect the privacy of individuals in specific areas of our facilities.

There are a few rules you need to keep in mind. 

As a customer we ask that:

• you only take pictures of yourself, friends and family members or those you have permission to take pictures of. This will help prevent you causing any nuisance to other centre users. 
• you don’t obstruct the safe and efficient operation of our centres by putting yourself or any equipment where it could cause an obstruction or safety risk. 
• your pictures must be for personal use. If you want to take pictures for a commercial reason, please contact us before you visit.

You must not take pictures in the following areas: 

• Toilets, 
• Changing rooms,
• Swimming pools, including balconies and other spectating areas (unless exclusive private hire). 
• First aid rooms; or 
• Employee only areas. 

If at any point you are asked to stop taking pictures by a member of our team, you must immediately stop.  

Our staff should explain why they have asked you to stop, if they have not, you may ask for a reason and/or contact the duty team leader or manager. 

Even if you disagree with their decision at the time, we ask that you respect it. If you would like us to review the matter after the event, please contact us.

If you refuse to follow the instructions of our staff or escalate the situation, we will ask you to leave the centre. In the event of serious cases, we may review your future access to our centres. 

We have zero-tolerance of verbal or abusive behaviour towards our team members and other customers.

If you are a member of the public wanting to take pictures, we recommend you contact us before you visit. We will then do our best to accommodate your requests. 

If you visit unannounced you will be limited to taking pictures from public places: 

• Areas of our facilities that an individual can see from a public footpath, street, public plaza, or car park. 
• Where a public right of way exists. 

• Within the designated reception area / foyer at each of our centres (not beyond the reception desk, turnstiles/gates or security doors). 

We will not permit you to take pictures of the swimming pool from the designated reception areas in centres where this is possible. 

We will not allow you to loiter within our designated reception areas to take pictures. If you do this, we will ask you to leave the building and you may continue to take pictures outside of the centre. 

If you fail to leave the centre after being asked by one of our team, and or cause a nuisance for our colleagues or customers the police will be informed. 

You must contact us prior to your attendance to take pictures. We will discuss and agree your requirements with you along with any necessary data protection requirements that maybe appropriate. 

If you have any further questions about our Photography Policy, please contact us.

This information explains our approach to photography for customers and visitors. Additional conditions may apply during specific activities or events.

Reference No. DPA06 March 2026 v1.3