Junior swimming lessons are £27.00 per month payable by Direct Debit, membership start on the day we take out a membership. We do not offer a delayed start date.

No, adult lessons are not included in a KAL Fitness membership.

We allow one parent/guardian per child to accompany them to their lesson.

We do not have any waiting lists, but you are welcome to email our customer service team on contact.centre@kal.org.uk for an updated availability list.

Yes, as long as space exists at the time that you would like to move to. As 30 days’ notice is required for any changes, please email contact.centre@kal.org.uk to give notice and then we kindly ask that you check the availability after the 30 day notice period.

Our length swims are available for anyone that can continuously swim. Children must be over 16 years and be competent swimmers (be able to swim two lengths unaided without stopping). If a swimmer is under the age of 16, they must be accompanied in the session by an adult. KAL also provides public swims for families to attend.

No, swimming lessons cannot be frozen as they can be cancelled at any time with just 30 days’ notice.

With limited places available, KAL is currently only allowing swimmers to attend one adult learn to swim session per week to allow all swimmers the opportunity to learn.

KAL do not allow swimming lessons to be frozen or provide a refund if you miss a lesson.
KAL calculate the yearly cost of access to instructor led lessons based on 48 lessons taking place in a 52-week period. If KAL do not provide 48 lessons in a 52-week period, we will refund 1/48th of the yearly cost of your membership for each lesson that we do not provide. We calculate this figure in January each year for the previous year and we will notify any members if they are due a refund.

No. If you are not a member you can turn up at the site and pay for a session. However, please be aware that we have limited capacity for some activities and you will only be allowed entry if we have space.
If you wish to be able to book in advance you will be required to have a valid KAL Flexi Card or membership.

KAL swimming lessons continue throughout school holidays. If there is a change, such as over the Christmas period, we will notify you nearer the time.

Babies should be booked in under ‘juniors’ & that rate will apply.

Yes, your child does get a membership card which can be collected from any KAL centre on their first visit.

KAL calculate the yearly cost of a membership on access to instructor led lessons based on 48 lessons taking place in a 52-week period. If KAL do not provide 48 lessons in a 52-week period, we will refund 1/48th of the yearly cost of your membership for each lesson that we do not provide. KAL automatically calculate this in January each year and we will inform you of any credit due.

Your can track your child’s progress via their home portal.

Please log into the app with your child member ID and you can then book free Public swimming sessions.

We are sorry to hear this, all members are required to give 30 days notice to cancel.

Please complete a Cancellation Form with the child’s details.

For help on getting registered with Home Portal and moving using the Home Portal visit our Home Portal page.

We have created a short video showing you how easy it is to make a booking. Please be aware you do not need to select anything when you make a booking & any bookings that are charged are non-refundable.

If you wish to make a booking for the Family we have created a short video showing you how to book a swim sessions via the app.

Please complete a Swim Lesson Enquiry Form and a member of the team will send you our current availability.

Swimming lessons typically last for 30 minutes however some will vary depending on the stage of the swimmer.

No, the adult lesson does not include free access to public and length swimming.

No, KAL do not have a waiting list for adult swimming lessons. In order to book we kindly ask that you check the availability after this date. The availability can be found here.

Once you have found a suitable class, please email contact.centre@kal.org.uk with your choice, and our team will arrange this class for you.

No, these sessions are only for those with no previous swimming experience. Please refer to the adult swim pathway here.

Please ensure the issue is rectified prior to attending a lesson. Please call KAL Customer Service on 01484766131 option 5.

Please refer to our Admission Policy

Unfortunately, we do not permit late entry to our swimming lessons. Whilst we appreciate this can be upsetting for you and your child, lateness causes disruption for the whole class. It can also distract the teacher from being able to deliver from the plan they are working on, and your child would not complete the required warm up, which prepares both the body and mind for the lesson
KAL’s lateness policy is:

1. Swimmers must be on poolside for the start time of their lesson.
If a swimmer arrives at the facility late for the lesson, they
are not able to attend their lesson and will not be permitted to
the changing area.

2. Customers should aim to arrive in plenty of time, check in by
swiping your child’s membership card and giving their lesson time
at reception before heading to the changing rooms. As a minimum,
please ensure you arrive at least 5 minutes before the start of
the lesson to avoid being denied entry to the pool.

3. KAL also suggest your child arrives swim ready, where possible, to
reduce time in the changing areas prior to the lesson commencing.

4. Centre staff are not permitted to allow entry to the centre if
your child is late to their lesson.

Public Swims and Splash and Play sessions are available for all children and Mini Splash & Play sessions are available for children under 5 years old. All children under 8 years old must be accompanied by an adult as per pool admission ratios.

We understand that children cannot always come to their weekly lessons, for a range of reasons, so you do not need to let us know each time. If they are missing six or more lessons in a row then please try to let us know and we can make a note. As long as your Direct Debit remains in place, this will secure the swimming place for your child.

We have many different, qualified swimming instructors within KAL and during the year we do experience instructor illness or have instructors on annual leave, etc. KAL will always strive to provide consistency and high-quality swimming lessons for all. For KAL to deliver high standard swimming lessons we do aim to get every lesson covered whenever we can.

Sometimes it can take a few days for the instructor to update your child’s record. However, if something doesn’t seem correct to you or it has not updated for several weeks, please speak with your instructor.

Confused over whether your child should be wearing goggles in swimming lessons?

All you need to bring for your first lesson is a swimming costume and towel. You might also want to bring goggles if you need them!